Herman's Package Store Ltd ("we", "our", "us") operates the website hermanspackagestore.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our Site, interact with our free game demonstrations, contact our editorial team, or communicate with our guide assistant widgets.
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We believe in transparency and want you to understand exactly what information we process, why we process it, and how you can control your data rights.
Please read this policy carefully. If you do not agree with the terms outlined herein, please discontinue your access and use of our Site. By continuing to use the Site, you acknowledge the collection and processing of your personal information as detailed in this policy document.
Data Controller Information:
Herman's Package Store Ltd
47 Clerkenwell Road, London, EC1R 5AR, United Kingdom
Email: privacy@hermanspackagestore.com
We collect personal information from you in two primary ways: information you provide directly to us through specific interactions, and information we gather automatically during your session on our Site.
When you complete our contact form, send an inquiry, or interact with our interactive features, we collect the following datasets:
If you communicate with our guide assistant widget, the chat messages are stored temporarily to maintain context during your active session. We do not require you to input personal identifiers into the chat widget, and we strongly advise against sharing sensitive financial or personal details with the automated assistant.
To ensure our website remains functional, secure, and optimized for different device form factors, we automatically collect basic technical details when you browse our pages. This includes:
This automated technical information is compiled using server log files and standard cookies. Please refer to Section 7 and our Cookie Policy for comprehensive details.
We do not purchase, license, or receive personal datasets from third-party data brokers, marketing networks, or list providers. All information we process is collected directly from your browser session or your explicit contact form submissions.
We only process your personal information when we have a valid legal basis to do so under the UK GDPR. The specific purposes and their corresponding legal bases are detailed below:
Legal Basis: Contract / Legitimate Interest. When you submit a contact form, we process your name, email address, and message content to fulfill your request, answer your questions, and provide customer support. It is in our legitimate interest to respond to inquiries efficiently and professionally.
Legal Basis: Legitimate Interest. We analyze server logs and anonymous user behaviors to understand how visitors interact with our site, identify layout issues, optimize load speeds, and improve review copy. No individual user is identified during this statistical analysis; all data is aggregated.
Legal Basis: Consent. Where you have explicitly provided consent through our cookie consent banner, we save preference details and gamestate parameters (such as your virtual slot coin balance) to provide custom features. You may withdraw consent at any time by clearing your browser cache or updating preferences.
Legal Basis: Legal Obligation. We may process and share your information where necessary to comply with legal requirements, respond to lawful requests from public authorities, or protect our intellectual property rights.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. Our specific retention periods are:
We do not sell, rent, trade, or distribute your personal data to third-party commercial networks. We only share information with third parties under the following strict conditions:
Under the UK General Data Protection Regulation and the Data Protection Act 2018, you possess several rights regarding how your personal datasets are handled. You have the right to:
To exercise any of these rights, please contact our privacy compliance officer at: privacy@hermanspackagestore.com. We do not charge a fee to process your request and will respond within one calendar month as required by law.
Our website uses cookies (small text files saved to your computer or mobile device) to manage layouts, store game balances, and analyze traffic. For detailed information on the specific cookies we use, their lifetimes, and how to enable or disable them, please read our dedicated Cookie Policy (cookie-policy).
We store and process all personal data within secure servers located inside the United Kingdom. We do not transfer your personal information outside of the UK. If our hosting configurations change in the future, we will ensure appropriate safeguards (such as Standard Contractual Clauses approved by the UK Government) are established first.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. All connections to our site are encrypted using SSL/TLS protocols. Access to contact form submissions is restricted to authorised staff members who require the information to perform their roles. However, please remember that no transmission method over the internet is 100% secure, and we cannot guarantee absolute security.
Our Site contains links to external third-party social casino platforms, game reviews, and reference sites. We do not control and are not responsible for the privacy practices, content, or cookie setups of these external operators. We recommend reading the privacy documentation of any external site you visit through our outbound links.
Our Site and services are intended exclusively for individuals aged 18 and over. We do not knowingly collect, process, or request personal data from anyone under the age of 18. If we become aware that we have collected information from a minor, we will delete it from our systems immediately. If you believe we have information about a minor, please contact us at privacy@hermanspackagestore.com.
We may update this Privacy Policy periodically to reflect changes in our web practices or legal obligations. The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to review this page regularly to stay informed about how we protect your personal datasets.
If you are unhappy with how we have handled your personal information, you have the right to lodge a
complaint with the UK supervisory authority, the Information Commissioner's Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF